The site needed to be accessible and easy to use as it would be used by people of all abilities and education levels.
The site structure is pared down to a minimum with large calls to action displayed prominently on the site to assist users in completing and finding the information they need.
Throughout the online courses the users are provided with feedback and progress. All questions are supported with video and imagery.
Communication was key and the language and tone of voice needed to be clear and simple without being patronising.
The users may have cognitive, language, and/or learning disabilities, so the language structure used simple sentences, short paragraphs and bullet points. The information was also delivered in a logical order with an emphasis on clarity. We avoided using idioms, jargon and acronyms, and complex terminology.
Buttons and calls to action were descriptive and an active voice was used throughout.
Iconography was used to support text to assist users with language or learning disabilities. These icons are simple and clear and provide context to the text they are shown with.